FAQs
Safety
We are compliant with toy safety standards AS/NZS 8124.1.
- We only use EN71 compliant, toy-safe watercolours to colour our wood.
- We only use toy-safe finishing oil that hardens and is water resistant.
- We also conduct drop tests on all of our wooden toy designs onto concrete floors from 1+ meters, to check for breaks or cracks.
- We generally make products that are larger than potential choking hazards, however our toys are not intended for mouthing or teething. They are for children 3 years and older and should be used under parental supervision.
Care and cleaning
If necessary you can clean your wooden toys very gently with a damp cloth and wipe them dry. Avoid submerging or soaking in water. Toys should be stored away from direct sunlight to avoid fading.
Shipping
Our items marked as In Stock are all ready to ship within 1-3 business days. Others are handmade to order, so please allow up to 3-4 weeks turnaround time prior to dispatch. We currently ship throughout Australia and internationally (excluding USA and Canada at this time). More information on shipping and delivery rates can be found here.
Returns and refunds
See our policy on returns and refunds here.
Sustainability
We believe all businesses big and small have an environmental responsibility for future generations. One of our highest priorities is to follow sustainable and ethical practices. Our products are made with natural materials and are plastic-free. We use only sustainability sourced Australian wood and no scraps go to waste. We work hard to ensure our packaging is 100% recycled, home-compostable and reuseable. For more information on our packaging see below. We are proud to partner with OneTreePlanted.org and give a little back to nature. For every toy purchased, we will donate to plant a tree on your behalf and together contribute directly to global reforestation.
Packaging
Our products are safely wrapped in hex-wrap and packaged in mailing boxes, both of which are made from 100% recycled paper and are perfect for you to reuse. Otherwise they can both be recycled or home-composted. The tape on our boxes is water-activated and made of 100% recycled paper with soy-based ink. It is also recyclable and home-compostable so there is no need to remove it. Similarly, our shipping labels are all compostable. All of the cards we use are printed on 100% recycled uncoated card by an Australian family-owned business.